Terms & Conditions
Agreement to Terms and Conditions
Prices
All Prices are in New Zealand Dollars and inclusive of GST unless otherwise specified.
Payment
We use Stripe.com for all transactions on this site. Please read their terms and conditions before using their service. We do not store your credit card information on our servers.
Delivery
We offer same-day delivery on orders made before 2 p.m. in the Tauranga area. If your flowers have not been received, please contact us as soon as possible so we can investigate the order. If the recipient is not home, we will leave the flowers in the safest and most secure location. We won’t be responsible for any loss or damage that was caused. Adore Flowers will not be responsible for failure to deliver due to an incorrect address. A second delivery charge may also be incurred.
Cancellations
We are happy to provide a full refund (minus a $15 administration fee) for any cancellation. However, we are unable to accept cancellations on the day of delivery, as the flowers and courier would have been ordered.
Substitutions
We reserve the right to substitute products or flowers with products of similar value for any listed items. As flowers are seasonal, specific flowers or colours may not always be available, but we will make every effort to substitute them with products of a similar size and shape.
Privacy
Adore Flowers values our customers’ privacy highly. We request personal information such as full name, email, and phone number to assist us in providing the best service possible. We will not pass on private details to any third party unless required by law.
Returns
Adore Flowers prides itself on providing quality products to its customers. If you are not happy for any reason, please return the item or provide photographic evidence within 48 hours of delivery for a replacement.